1. Who We Are
ReliableWorkforce.ng is a workforce development, skills training, mentoring and employment marketplace connecting learners, tutors, mentors, training partners and employers.
2. Information We Collect
- Full name.
- Email address.
- Phone number.
- Country and location.
- Account type such as learner, tutor, mentor or employer.
- Course enrolments and learning interests.
- Certificates and completion records.
- Employment interests and talent pool information.
- Payment references and transaction confirmation details.
- Support requests and contact form messages.
- Employer hiring requests and partnership enquiries.
3. How We Use Information
- Create and manage user accounts.
- Process course registrations and enrolments.
- Process and verify payments.
- Issue course completion certificates where applicable.
- Match learners with mentors, tutors and job opportunities.
- Match employers with suitable talent.
- Provide customer support and respond to enquiries.
- Improve website performance, security and user experience.
- Prevent fraud, abuse and unauthorised access.
- Communicate important platform, account, course or service updates.
4. Payment Information
Payments may be processed by Paystack and other approved payment providers. ReliableWorkforce.ng does not store full debit card or credit card details. Payment processors may handle transaction data under their own security and privacy policies.
5. Data Sharing
| Partner / Recipient | Reason |
|---|---|
| Paystack or approved payment providers | Payment processing, payment verification and transaction confirmation. |
| Tutors and mentors | Course delivery, mentoring, learner support and assessment where applicable. |
| Employers | Candidate matching, hiring requests and talent pool visibility where users choose to participate. |
| Training partners or assessment centres | Course delivery, practical assessment, certification support and learner verification. |
| Cloud hosting and technology providers | Website hosting, security, storage, monitoring and platform performance. |
| Legal or regulatory authorities | Where required by law, regulation, fraud prevention or lawful request. |
6. Talent Profiles
Learners who choose to join the talent pool may make selected information visible to employers. This may include skill areas, course completion status, certificates, interests, readiness level, location and profile summary.
7. Cookies and Analytics
Cookies may be used to improve security, remember login sessions, support website functionality, understand platform usage and improve user experience.
8. Data Security
- Encrypted connections using HTTPS.
- Secure cloud hosting and platform monitoring.
- Restricted administrator access.
- Payment processing through approved payment providers.
- Logging and monitoring to help detect abuse or unusual activity.
- Periodic security reviews and operational improvements.
9. User Rights
Users may request support with:
- Access to stored personal data.
- Correction of inaccurate information.
- Account deletion where legally and technically possible.
- Export of personal information where applicable.
- Withdrawal of marketing consent.
- Questions about how their data is used.
10. Children and Young Learners
Users under 18 should only use the platform with parental, guardian or institutional approval. Some courses or practical training activities may require additional consent, supervision or eligibility checks.
11. International Users
Information may be processed in Nigeria or in other countries where ReliableWorkforce.ng, its hosting providers, payment providers or service partners operate.
12. Data Retention
We keep user information for as long as needed to provide services, maintain records, process payments, support certificates, manage accounts, comply with legal obligations and resolve disputes.
13. Marketing Communications
We may send users relevant updates about courses, mentoring, hiring, platform changes or opportunities. Users may request to stop receiving non-essential marketing communications.
14. Changes to This Policy
This Privacy Policy may be updated from time to time. Continued use of the platform after updates means you accept the revised policy.
15. Contact
Questions about privacy can be submitted through our support page.
Contact Support